Error "Failed to enrol user" occurs when doing an Import Attendees in a Session

Question

Why do I encounter an error as shown below when trying to import attendees to a learning session?

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Answer

The error will appear if a user’s enrolment in that session is completed. In order for the import attendees to be successful, the user's enrolment should be incomplete/not attempted.

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Steps

Importing attendees

1. Go to Manage Learning > Manage Sessions > Import Attendees. Note: Make sure you have downloaded the default template

2. Fill out the spreadsheet file with the following information:

  • Session GUID
  • Username
  • Attendance Status
  • Marker Notes (Optional)

Note: To get the Session GUID, you must run a Customisable Report Entity: Learning Event Session

Once all the information is filled up. Select the file and click Import and Email results

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