Why are learners seeing a ‘Not Attempted, 100% Completed’ in some of their completed assets?

Question       

Why are users seeing a ‘Not Attempted, 100% Completed’ in some of their completed assets?

Answer

This is the intended behaviour of the CLS. When an asset has been completed, and an ‘Import Learning History’ is made to change the status of the enrolment (In this case, the enrolment is changed to “Not attempted” status) the system pushes all the assets to “Not attempted” status as well. The percentage will remain at 100% because the progress is stored in a different location.

The system doesn’t support changing enrolments and/assets to “Not Attempted, 0%” once it is already completed.

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Steps

How to recreate a “Not Attempted, 100%” status in an asset

Pre-conditions:

• Completed asset from a user
• Import Learning History Template (Click here)

1. Fill up the data

• ProgramID = Name of the asset
• User ID = Username
• Enrolment GUID = Can be found in the URL of the user’s enrolment
• Lesson Status = Enrolment Status (NotAttempted, Browsed, Incomplete, Completed, Passed, Failed, Pending, Declined or Cancelled)

2. Save the excel file in your local PC.

3. Import the excel file and click Import and email results

Navigate to the user’s enrolment and notice that the asset has been changed to “Not Attempted, 100% Completed”